Last Updated: October 2025
Merchant Name: Islamic Travel Agency
Address: Suite No. 5, The Old Dispensary, 30 Romford Road, Stratford, London, E15 4BZ, United Kingdom
Email: [info@islamictravelagency.co.uk]
Phone: 0208 178 4442
At Islamic Travel Agency, we understand that travel plans can change unexpectedly. We aim to offer a fair and transparent cancellation and refund process while considering airline, hotel, and visa regulations applicable to Umrah packages.
By booking with us, you agree to the following cancellation and refund terms.
If you wish to cancel your Umrah booking, you must inform us in writing via email at [info@islamictravelagency.co.uk]
Cancellation charges will apply depending on the time before departure:
| Time Before Departure | Cancellation Fee |
|---|---|
| More than 45 days | £100 per person (administrative charge) |
| 30–44 days | 25% of total package price |
| 15–29 days | 50% of total package price |
| Less than 14 days | 100% of total package price (non-refundable) |
*Note:Airline tickets and visa fees are non-refundable once issued.
Refunds (if applicable) will be processed within 14 working days after receiving your written cancellation request.
Refunds will be made to the same payment method used for booking.
Refunds are subject to the recovery of funds from our suppliers (airlines, hotels, and visa offices).
If suppliers deny a refund, Islamic Travel Agency cannot guarantee reimbursement for that portion.
Date changes or amendments after booking confirmation may incur administrative fees or airline penalties.
We will always inform you of any additional costs before confirming amendments.
If Islamic Travel Agency must cancel your Umrah package due to unforeseen reasons (e.g., visa denial, flight suspension, or Saudi travel restrictions):
You will be offered an alternative package of equal or higher value, or
A full refund will be issued (excluding non-refundable airline/visa fees if already processed).
Failure to appear at the airport or failure to submit required travel documents in time will be treated as a “no-show”, and no refund will be issued.
In cases such as medical emergencies or family bereavement, we will review refund requests case-by-case. Supporting documents (e.g., medical certificates) must be provided.
If you have any questions about our cancellation or refund policy, please contact us:
📍 Islamic Travel Agency
Suite No. 5, The Old Dispensary, 30 Romford Road, Stratford, London, E15 4BZ
📞 0208 178 4442
📧 [info@islamictravelagency.co.uk](mailto:info@islamictravelagency.co.uk)
Suite No.1 The Old Dispensary ,30 Romford Road, Stratford ,London E15 4BZ
All rights reserved . 2013-2025
Travixum Ltd (Company Number 13555073 and ATOL 12192) T/A Islamic Travel Agency is an ATOL-Certified and IATA-protected travel agency in the UK, offering all-inclusive hajj and umrah services to UK pilgrims. Our Umrah packages include accommodation, flights, transportation, and Umrah visas. Indeed, we have included all the services required by pilgrims.
info@islamictravelagency.co.uk